Terms of Service

1. Overview

These Terms of Service apply to your access to and use of sheetcool.com, including browsing our website, placing orders, making payments, contacting customer support, requesting returns or refunds, and using any services provided through this website. By using our website or placing an order, you agree to be bound by these Terms of Service.

2. Company Information

This website is operated by SHEETCOOL, LLC. If you need to contact us regarding an order, payment, delivery, return, refund, privacy request, or legal matter, you may contact us at contact@sheetcool.com. You may also reach us by phone at +1(281)579-2618 or by mail at 16300 Katy Fwy, Ste 145, Houston, TX 77094, US.

3. Website Use

You agree to use this website only for lawful purposes. You must not use the website to submit false information, interfere with website security, attempt unauthorized access, upload harmful code, misuse payment services, abuse return or refund procedures, or engage in fraudulent activity.

4. Product Information

We make reasonable efforts to display product descriptions, images, prices, specifications, and availability accurately. However, slight differences may occur due to screen settings, product updates, packaging changes, or stock availability. We reserve the right to correct errors, update information, or cancel orders affected by obvious pricing, listing, or availability mistakes.

5. Orders and Acceptance

After you place an order through sheetcool.com, you may receive an order confirmation email. This confirmation does not mean that the order has been finally accepted. We reserve the right to review, refuse, or cancel any order where payment cannot be verified, the item is unavailable, the address is incomplete, fraud risk is detected, or the order appears to violate these Terms of Service.

6. Payments and Transaction Currency

All payments, product prices, shipping fees, taxes, and order totals are processed in United States Dollars (USD). Accepted payment methods, payment security, failed payments, payment review, and payment dispute handling are explained in our Payment Policy. Please review the Payment Policy before completing checkout.

7. Shipping and Delivery

We support worldwide delivery, subject to carrier availability, destination restrictions, customs requirements, and checkout confirmation. Shipping regions, delivery availability, processing time, estimated delivery time, shipping fees, free shipping rules, tracking, customs duties, and package issue requirements are explained in our Shipping Policy. Please review the Shipping Policy before placing an order.

8. Returns and Refunds

Return eligibility, return period, return conditions, return process, return shipping responsibility, damaged or incorrect item handling, inspection requirements, and refund timing are explained in our Return & Refund Policy. Approved refunds will be returned to the original payment method within 7 business days according to that policy.

9. Privacy and Data Protection

We collect and process personal information to operate the website, process orders, arrange delivery, provide customer support, review returns and refunds, prevent fraud, and comply with legal or payment platform requirements. How we collect, use, protect, retain, and disclose personal information is explained in our Privacy Policy.

10. Account and Customer Information

If you create an account or provide customer information during checkout, you are responsible for ensuring that the information is accurate, complete, and current. We are not responsible for delays, failed delivery, payment review issues, or support limitations caused by incorrect or outdated information provided by the customer.

11. Promotions and Discounts

Promotional offers, discount codes, free shipping offers, or special pricing may be subject to additional conditions. Unless otherwise stated, promotions cannot be exchanged for cash, may not be combined with other offers, and may be modified or withdrawn at any time before an order is completed.

12. Intellectual Property

All website content, including text, images, graphics, logos, layout, design elements, product presentation, and other materials on sheetcool.com, is owned by or licensed to SHEETCOOL, LLC unless otherwise stated. You may not copy, reproduce, distribute, modify, or use our website content for commercial purposes without written permission.

13. Customer Communications

By placing an order or contacting us, you agree that we may communicate with you by email or other contact methods you provide. These communications may include order confirmations, payment notices, shipping updates, return or refund responses, customer support replies, and policy-related notices.

14. Third-Party Services

Our website may use third-party service providers for payment processing, shipping, website hosting, analytics, fraud prevention, customer support, and related business operations. We are not responsible for third-party service interruptions, carrier delays, payment provider decisions, or external website content that is not controlled by SHEETCOOL, LLC.

15. Order Evidence and Dispute Review

To handle order questions, payment disputes, chargebacks, delivery claims, return requests, refund requests, or suspected fraud, we may review and retain relevant records, including order details, payment status, shipping information, tracking records, delivery confirmation, customer communications, return approvals, refund records, and product issue evidence.

16. Limitation of Liability

To the maximum extent permitted by applicable law, SHEETCOOL, LLC shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, order delays, carrier issues, payment provider decisions, customs delays, or inability to access the website. Our total liability for any order-related claim shall not exceed the amount paid for the relevant order.

17. Force Majeure

We are not responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including natural disasters, severe weather, carrier disruptions, customs delays, public emergencies, labor disputes, internet failures, system outages, government actions, supply chain issues, or other force majeure events.

18. Governing Law and Court Jurisdiction

These Terms of Service and any order placed through sheetcool.com are governed by the applicable laws of the country, state, province, or region where SHEETCOOL, LLC's registered business address is located, unless mandatory consumer protection laws in your place of residence provide otherwise.

19. Dispute Resolution

If any dispute, claim, payment issue, delivery issue, return issue, refund issue, chargeback-related matter, or service-related disagreement arises between you and SHEETCOOL, LLC, both parties should first try to resolve the matter by contacting customer support at contact@sheetcool.com. If the dispute cannot be resolved through communication, the dispute shall be submitted to the competent courts with jurisdiction over the country, state, province, or region where SHEETCOOL, LLC's registered business address is located, unless applicable law requires another jurisdiction. The final handling of legal disputes shall be subject to the decision of the competent court.

20. Changes to These Terms

We may update or revise these Terms of Service from time to time to reflect changes in our website, business operations, payment services, shipping arrangements, legal requirements, or customer service procedures. The updated version will apply once posted on this website. Continued use of sheetcool.com after changes are posted means you accept the updated Terms of Service.

21. Contact Information

If you have any questions about these Terms of Service, an order, payment, shipping, return, refund, privacy matter, or legal issue, please contact us at contact@sheetcool.com. You may also reach us by phone at +1(281)579-2618 or by mail at 16300 Katy Fwy, Ste 145, Houston, TX 77094, US.