Payment Policy

1. Accepted Payment Methods

This Payment Policy applies to orders placed through sheetcool.com. We currently accept American Express, Discover, JCB, Mastercard, Visa, Apple Pay, and Google Pay. Available payment methods may vary depending on your device, billing country or region, card issuer, payment provider, and checkout availability.

2. Transaction Currency

All product prices, shipping fees, taxes, order totals, and payment transactions on our website are processed in United States Dollars (USD). If your card, bank account, or digital wallet uses another currency, your financial institution or payment provider may apply currency conversion rates, foreign transaction fees, or other charges. These fees are not controlled by SHEETCOOL, LLC.

3. Payment Processing

Payments are processed through authorized third-party payment service providers, including Stripe-supported payment services and PayPal where available. When you place an order, you authorize the selected payment provider to charge the full checkout amount, including the product price, shipping fees, taxes, and any other applicable charges clearly shown before payment confirmation.

We do not directly collect, store, or have access to your full card number, CVV, PayPal login details, or other sensitive payment credentials. Payment information is handled securely by the applicable third-party payment provider in accordance with its own security standards and terms.

4. Payment Security

We take payment security seriously. Our website uses HTTPS, TLS, and SSL encryption technologies where applicable to help protect data transmitted during checkout. We do not store full card numbers, CVV codes, complete digital wallet credentials, or sensitive payment authentication information on our own servers. Payment details are handled securely by the relevant payment provider.

5. Failed or Declined Payments

If a payment is declined, failed, interrupted, or not authorized, the order may not be completed or processed. Payment failure may be caused by incorrect billing details, insufficient funds, card issuer restrictions, network issues, fraud prevention checks, or payment provider review. Customers may try another accepted payment method or contact their card issuer or payment provider for assistance.

6. Payment Review and Disputes

For order protection, fraud prevention, and payment dispute review, we may verify order details, billing information, shipping information, delivery tracking, customer communication records, refund records, and payment status. If a chargeback, claim, or payment dispute is opened, we may provide relevant order evidence to the payment provider, card issuer, or dispute platform to help review the case fairly.

7. Refunds to Original Payment Method

Approved refunds will be returned to the original payment method used for the order within 7 business days after the refund is processed. Depending on your bank, card issuer, digital wallet, or payment provider, additional time may be required for the refunded amount to appear in your account. Shipping fees, return costs, duties, taxes, or other charges may be non-refundable unless otherwise stated in our applicable return or refund terms. For payment questions, please contact us at contact@sheetcool.com.