Privacy Policy
1. Introduction
This Privacy Policy applies to personal information collected through sheetcool.com. We respect your privacy and are committed to protecting your personal data when you browse our website, place an order, contact customer support, or use our services.
2. Information We Collect
We may collect information you provide directly, including your name, email address, phone number, billing address, shipping address, order details, and any messages or documents you send to us for customer service, return, refund, or delivery support.
3. Order and Delivery Information
When you place an order, we collect the information needed to process payment, arrange shipment, confirm delivery, and provide after-sales support. Because we support worldwide delivery, shipping-related information may be shared with logistics providers, carriers, customs partners, or delivery service providers when necessary.
4. Order-Related Information
For order support, returns, refunds, delivery issues, or product concerns, we may process related details such as item type, quantity, selected options, delivery instructions, return reasons, product condition photos, packaging photos, and communication records. This helps us review damaged, incorrect, defective, or returned items fairly.
5. Payment Information
Payments on our website may be processed through third-party payment service providers, including Stripe and PayPal. We do not store full card numbers, CVV codes, PayPal account passwords, or complete payment credentials on our own servers. Payment information is handled securely by the relevant payment provider.
6. Payment Security
To support safe transactions, payment pages and order-related data transmissions are protected by HTTPS, TLS, and SSL encryption technologies where applicable. These security measures help protect payment and checkout information during transmission between your browser, our website, and authorized payment providers.
7. How We Use Your Information
We use personal information to process orders, confirm payments, arrange delivery, provide tracking updates, respond to customer inquiries, review return or refund requests, prevent fraud, improve website functionality, and comply with legal or payment platform requirements.
8. Fraud Prevention and Dispute Review
To protect customers, our business, and payment partners, we may use order records, payment status, IP address, billing details, shipping details, delivery tracking, customer communications, return records, and refund history to identify suspicious activity, prevent unauthorized transactions, and respond to payment disputes or chargebacks.
9. Stripe and PayPal Dispute Support
If a payment dispute, chargeback, or claim is opened through Stripe, PayPal, a card issuer, or another payment provider, we may provide relevant order evidence to the payment platform. This may include order confirmation, payment status, delivery tracking, shipping address, customer messages, refund records, return approval details, and product issue documentation.
10. Customer Service Communications
When you contact us at contact@sheetcool.com, we may keep your messages and related support records so we can respond to your request, verify order details, investigate delivery issues, review product concerns, and provide consistent customer service.
11. Cookies and Website Data
Our website may use cookies, pixels, log files, and similar technologies to help the website function properly, remember preferences, analyze traffic, improve user experience, and support security monitoring. You may manage or disable cookies through your browser settings, but some website features may not work properly without them.
12. Device and Technical Information
We may automatically collect technical information such as IP address, browser type, device type, operating system, pages visited, referral source, access time, and website activity. This information helps us maintain website security, detect errors, improve performance, and reduce fraudulent or harmful activity.
13. Data Sharing
We only share personal information when necessary for business operations, order fulfillment, payment processing, delivery, customer support, fraud prevention, legal compliance, or dispute resolution. Service providers may include payment processors, shipping carriers, website hosting providers, analytics tools, email service providers, and security service providers.
14. Data Security Measures
We use reasonable administrative, technical, and organizational measures to protect personal data. These measures may include HTTPS/TLS/SSL encryption, restricted access controls, secure payment processing through Stripe and PayPal, order record review, fraud monitoring, password-protected systems, and limiting access to personal information to authorized personnel only.
15. Data Retention
We generally retain order, customer service, payment support, delivery, return, refund, and dispute-related records for 1 year unless a longer retention period is required by law, tax obligations, payment platform rules, fraud prevention needs, or an active dispute, claim, chargeback, refund review, or legal request.
16. Your Privacy Rights
Depending on your location, you may have the right to request access to your personal information, correction of inaccurate information, deletion of certain data, restriction of processing, objection to certain uses, or a copy of your personal data. To submit a privacy request, please contact us at contact@sheetcool.com.
17. International Data Transfers
Because we provide worldwide delivery and work with international service providers, your information may be processed or transferred outside your country or region. When this happens, we take reasonable steps to ensure that personal information is handled securely and only for legitimate business, delivery, payment, or legal purposes.
18.GDPR Privacy Rights
If you are located in the European Economic Area, the United Kingdom, or another region where GDPR-style privacy laws apply, you may have the right to access, correct, delete, restrict, or object to the processing of your personal information. You may also request a copy of your personal data or withdraw consent where processing is based on consent. To submit a GDPR-related request, please contact us at contact@sheetcool.com. We may need to verify your identity before completing your request.
19. Contact Information
If you have any questions about this Privacy Policy, how we handle personal information, payment security, data retention, or privacy rights, please contact us at contact@sheetcool.com. You may also reach us by phone at +1(281)579-2618 or by mail at 16300 Katy Fwy, Ste 145, Houston, TX 77094, US. SHEETCOOL, LLC will review your request and respond as soon as reasonably possible.