Shipping Policy

1. Shipping Coverage

This Shipping Policy applies to orders placed through sheetcool.com. We support worldwide delivery. Specific shipping regions, delivery availability, fees, and estimated delivery times are explained in this Shipping Policy and will also be confirmed at checkout before payment is completed.

2. Order Processing Time

After your payment is successfully confirmed, orders are generally prepared and processed within 1–4 business days. Business days exclude Saturdays, Sundays, and public holidays. Please note that order processing time is separate from the estimated delivery time shown below.

3. Shipping Regions

We currently provide shipping services to the United States, Europe, and other countries or regions where delivery service is available. If your destination cannot be served due to carrier limitations, address restrictions, customs requirements, or local delivery conditions, this will usually be shown during checkout.

4. Estimated Shipping Time

Estimated delivery time for the United States is 5–10 business days. Estimated delivery time for Europe is 7–15 business days. Estimated delivery time for other countries is usually 12–25 business days. Delivery times are estimates only and may change because of customs inspection, carrier delays, weather, holidays, high order volume, or other circumstances outside our control.

5. Shipping Fees and Free Shipping

Shipping fees are charged in USD. For the United States, the standard shipping fee is USD $7.99, and free shipping is available for orders of USD $110.00 or more. For Europe, the standard shipping fee is USD $12.99, and free shipping is not available. For other countries, the standard shipping fee is USD $18.99, and free shipping is not available.

6. Shipping Carriers

Orders may be delivered through third-party logistics providers, postal services, or local delivery partners. Depending on the destination, package size, shipping method, and available route, carriers may include USPS, UPS, FedEx, DHL, or other regional delivery services. The final carrier is selected based on the actual shipment arrangement.

7. Order Tracking

Once your order has been shipped, we will send a shipping confirmation email with tracking details when available. You may also check your order status through our Track Order page. Tracking information may take 24–72 hours to update after the package has been accepted by the carrier.

8. Delivery Address and Failed Delivery

Please make sure your shipping address is complete, accurate, and deliverable before placing your order. We are not responsible for delays, failed delivery, returned parcels, or additional shipping costs caused by incorrect or incomplete address information provided by the customer. Some deliveries may require a signature depending on the carrier or local delivery rules.

9. Package Damage, Defects, or Missing Items

Please inspect your package as soon as it is delivered. If your item arrives damaged, defective, missing parts, or incorrect, please contact us within 48 hours of delivery at contact@sheetcool.com. To help us review the issue, include your order number, clear item photos, packaging photos, shipping label photo, and a brief description of the problem.

10. Customs, Duties, Taxes, and Contact Information

Orders shipped within the United States are domestic shipments and are not subject to customs duties or import taxes. For international orders, customs duties, VAT, import taxes, brokerage fees, or similar local charges may apply and are generally the customer’s responsibility unless otherwise stated at checkout. Customs processing is handled by local authorities and is not controlled by SHEETCOOL, LLC. If you have questions about shipping, delivery, tracking, or package issues, please contact us at contact@sheetcool.com. You may also reach us by phone at +1(281)579-2618 or by mail at 16300 Katy Fwy, Ste 145, Houston, TX 77094, US.