Return & Refund Policy

1. Return Period

This Return & Refund Policy applies to orders placed through sheetcool.com. Customers may request a return within 30 days after the package is delivered according to the tracking record. Return requests submitted after 30 days may not be accepted unless required by applicable consumer protection laws.

2. Return Eligibility

To be eligible for return, the item must be unused, clean, undamaged, and in resalable condition. All original tags, packaging, manuals, accessories, and included parts must be returned together. For pet products, items must be free from pet hair, odor, stains, bite marks, scratches, washing damage, or signs of use. We may refuse returns that do not meet these conditions.

3. Non-Returnable Items

For hygiene and safety reasons, certain pet products cannot be returned once used or opened. These may include pet beds, blankets, grooming tools, feeding items, water bottles, pet carriers, toys, collars, leashes, or any item that has been used by a pet. Final sale items, clearance items, customized products, and items damaged after delivery are also not eligible for return unless there is a verified quality issue.

4. Return Request Process

Before sending any item back, customers must contact us at contact@sheetcool.com to request return authorization. Please include your order number, the item you wish to return, the reason for return, and clear photos showing the product condition and packaging. Returns sent without prior approval may be refused or may not be processed.

5. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it is delivered. If the item arrives damaged, defective, missing parts, or incorrect, contact us within 48 hours of delivery at contact@sheetcool.com. Please provide your order number, clear product photos, packaging photos, shipping label photo, and a brief explanation of the issue. After review, we may offer a replacement, refund, or other reasonable solution.

6. Return Shipping Fees

If the return is caused by customer preference, wrong size selection, change of mind, or an incorrect address provided by the customer, the customer is responsible for return shipping costs. If the return is caused by our error, a verified defect, or a confirmed wrong item, we will be responsible for the reasonable return shipping cost. Customers should use a trackable shipping service, as we are not responsible for returns lost in transit.

7. Refund Review and Timing

Refunds are issued only after the returned item is received and inspected. If the return is approved, the refund will be processed to the original payment method within 7 business days. Depending on your bank, card issuer, or payment provider, additional time may be required for the refund to appear in your account. Original shipping fees are non-refundable unless the return is due to our error or a verified product issue.

8. Order Records, Disputes, and Contact Information

To help resolve order questions, return requests, or payment disputes fairly, we may keep order records, delivery tracking, customer communications, return approval details, product photos, and refund records. These records may be used to verify whether the order was delivered, whether a return request was submitted on time, and whether the item met our return conditions. If you have any questions about returns or refunds, please contact us at contact@sheetcool.com. You may also reach us by phone at +1(281)579-2618 or by mail at 16300 Katy Fwy, Ste 145, Houston, TX 77094, US.